The deal,in plain words.
What you are agreeing to when you order from Advanced Electric. No small print games — if something here matters to your purchase, it is written where you can find it.
These terms apply to orders placed with Advanced Electric (Dunn, North Carolina, USA). Placing an order means you accept them. Last updated September 2026.
01
Pre-orders and build times
Payment is taken at order
Sodium ion packs are manufactured to order. Payment is taken when you place the order, which reserves your position in the build queue and funds the cells.
Dates are estimates
Published build dates are our honest best estimate based on cell delivery. Cell shipments can be delayed by manufacturing, freight or customs. We will tell you when a date moves.
Oldest first
Builds run in order of purchase. Order size does not move you up the queue.
Cancel before build
You may cancel any unbuilt pre-order for a full refund. Once your specific unit has entered assembly, cancellation is handled case by case.
02
Pricing and payment
Prices in USD
All prices are US dollars and exclude shipping and any applicable sales tax, which are shown at checkout.
Dealer pricing is confidential
Wholesale rates are issued to approved dealers and are not to be published, forwarded or advertised. Doing so ends the dealer relationship.
Price at time of order
The price you paid is the price of your order. If our prices rise before your build, you are not charged more.
Errors
If a price or specification is listed in obvious error we will contact you before building, and you can confirm at the corrected price or cancel for a full refund.
03
Shipping, title and risk
Title passes on delivery
Risk of loss passes to you when the carrier delivers to the address you supplied. Supply an address you can receive at.
Lithium requires a signature
LTO packs ship as Class 9 dangerous goods and require a signature. We cannot authorise a carrier to leave one unattended.
Refused or undeliverable
If a shipment is refused or returned undelivered through no fault of ours, return freight and any hazmat handling are deducted from the refund.
Damage claims
Report transit damage within 5 days of delivery with photographs of the carton and the pack. We handle the carrier claim.
04
Safe use — read this one
You are responsible for how it is installed and charged
These are high-current energy storage devices capable of delivering hundreds to over a thousand amps. Installation involves real electrical risk. If you are not confident working on a high-current DC system, have it installed by someone who is.
Charging outside the published window is on you
Every pack has a stated charging window and hard limit, published on its product page and on our Support page. Charging above the limit, or below the minimum in the case of LTO, damages the pack and is not covered by any warranty.
Bench-charge before install
Packs ship at roughly 30% state of charge for transport safety. Charge to your vehicle voltage on the bench before connecting.
Do not modify the pack
Opening a pack, altering its balancing or busbars, or combining it with other chemistries on the same bus voids warranty and is unsafe.
05
Warranty and liability
Manufacturing defects
We stand behind our build quality. Genuine manufacturing or workmanship defects are put right — repair, replacement or refund at our discretion.
Not covered
Charging outside the published window, physical damage, immersion, modification, incorrect installation, or use outside the stated temperature range.
Diagnosis first
Contact us with your order number, pack model, charging voltage and meter readings before returning anything. Many suspected failures turn out to be grounds, lugs or charging setup.
Limit of liability
To the extent permitted by law, our liability for any claim is limited to the amount you paid for the product. We are not liable for consequential loss including vehicle damage, lost competition time or lost earnings.
06
Dealers and affiliates
Minimum advertised pricing
Dealers agree to observe MAP on Advanced Electric products. Undercutting published retail in advertising ends the dealer agreement.
Affiliate personal discount
The affiliate personal discount is for the affiliate’s own use, shipping to their address on file, and is limited per year. Reselling discounted units is grounds for removal from the programme.
Commission on delivered orders
Affiliate commission becomes payable after the hold period and is reversed if the underlying order is refunded or charged back.
We can end it
We may end a dealer or affiliate relationship where these terms are broken. Orders already placed are still honoured.
07
General
These terms are governed by the laws of the State of North Carolina. If any provision is found unenforceable, the rest stands. We may update these terms; the version in force is the one published when you placed your order.
Questions about anything here: [email protected].
A note on this document
This is written to be read, not to hide behind. It is not legal advice and it has not been reviewed by an attorney. If you are relying on it in a dispute, have a lawyer look at it first.