Everything thatships with the pack.
Installation, charging, safety, shipping and certification — published openly rather than hidden in a box. If you own one of our packs, or you are deciding whether to, it is all here.
Start here
Installation & charging
Guide
Installation guide
Pre-charge, mounting, cable order, torque and first power-up. The same procedure that ships in the box, for every chemistry we make.
Read the guide →
Reference
Charging windows
Every pack, every window, every hard limit — sodium ion, LTO, NMC and the discontinued models. The table that prevents most warranty claims.
Open the table →
Tool
Pack lookup
Select your model and get its charging rules, alternator ceiling and pre-install instructions in one place.
Look up my pack →
Safety
Handling, shipping and what to do if
Safety
Safe handling
Short circuit risk, what to do if a pack vents, fire response per DOT Guide 147, and why the water myth is wrong for sodium ion.
Read it →
Transport
Shipping & returns
How packs are packed and sent, what to expect on delivery, and how returns and claims are handled.
Shipping rules →
Certification
UN 38.3 test report
Our sodium cells passed all applicable UN 38.3 transport tests at an ILAC-MRA accredited lab. Short-circuit peak was 70°C against a 170°C limit.
See the results →
Ownership
Warranty and registration
Coverage
Warranty terms
What is covered, what voids it, and how to make a claim. Charging outside the published window is the one that catches people.
Read the terms →
Register
Register your pack
Name, contact, order number, install date and charging voltage, plus photos of placement, wiring and fuse location.
Register by email →
Answers
Frequently asked
Straight answers on charging, lead times, shipping, chemistry and safety.
Open the FAQ →
Own a discontinued model?
The KILO37 V2, KILO55 V2 and KILO110 V2 were discontinued in April 2026. Their specs, charging rules and documentation stay online permanently. Nothing here disappears because we stopped building it.